PayPal Business Process Analyst 3 in Austin, Texas

Business Process Analyst 3in Austinat PayPal

Date Posted: 2/23/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 2/23/2018

  • Job ID: R0028915

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Business Process Analyst will lead projects that drive billing-enabled revenue generation for the business units within PayPal. He/she will look for cost savings initiatives through end to end process improvement for the billing team and its stakeholders; while lowering business related risk by identifying mitigating controls both operationally and financially; and supporting regional teams with operational duties, as needed

Analyze, identify and lead enhancement opportunities for new billing platform product features and functions in support for PayPal businesses and customer experience. Serve as a project manager for billing and payments projects (enhancements, new reporting, product integrations, etc.). Provide reporting and analytical support around the performance of billing and payments and the state of the business. Maintain system and process documentation, educate internal PayPal partners on existing features, processes, and benefits of product. Manage billing and payment compliance for assigned business partners. Develop business case for technology/integration requests to the appropriate platform team. Proactively manage regulatory changes and coordinate with appropriate cross-functional teams. Create and facilitate business reviews based on a communication plan for each business unit. Review process improvements, fraud and chargeback trends, payment mix, and expansion plans with key stakeholders within PayPal. Continuously source ideas to generate more value to our internal business partners. Advocate for stakeholder product, operational and technology requests within PayPal roadmaps. Understand payment industry and related technology trends, vendor products and services and best practices as related to or applicable to PayPal, and Participate in special projects as needed and perform other duties as assigned.

Required Qualifications:

  • BA/BS Degree; MBA preferred

  • 5-7 years relevant work experience in billing and payments operations, systems process design and/or OE roles required, including experience in high volume, complex general ledger reconciliations Experience with SAP Sales and Distribution module Experience with Comverse Kenan billing system Significant skills/experience in analytics and process management Natural facilitator and change agent

  • 3 - 4 years project management experience Experience working with cross –functional and international teams

  • Proficient in Microsoft Office products, including Project, Excel, PowerPoint and Access Experience working with complex, multi-system environments including data extraction and interfaces System and process architecture, troubleshooting, reengineering and mapping E-commerce and payments industry experience a plus

  • Demonstrates global business understanding and perspective in considering solutions

  • Ability to understand and evaluate end to end processes

  • Well-developed sense of urgency and follow through

  • Energy and desire to thrive in a fast-paced organization;

  • ability to handle multiple projects simultaneously

  • Prioritizes work with limited supervision.

  • Independently meets multiple deadlines

  • Strong communication skills - including ability to listen to the needs of others and comprehend complex matters, articulate issues in a clear and concise manner, and present findings as well as recommendations in both oral and written form to all levels in the organization Ability to learn and adapt to new product flows and software technologies

  • Team-oriented approach – can effectively lead a project or participate as an effective team member as well as work cross-functionally with other organizations

  • Ability to adhere to the highest ethical standards including honesty and integrity Ability to direct and motivate others Ability to gain support for ideas, create common goals and lead others to accomplish objectives Strong interpersonal skills, presentation skills, time management skills and ability to work productively with all levels in an organization Excellent organizational and analytical skills (detail-oriented, thorough) Self-motivated, able to work with little or no supervision, demonstrates initiative, flexibility, teamwork, perseverance, maturity under pressure, and anticipates and resolves problems before they develop.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.