PayPal GCS Insights and Analytics Leader in Chandler, Arizona

GCS Insights and Analytics Leaderin Chandlerat PayPal

Date Posted: 7/13/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 7/13/2018

  • Job ID: R0035134

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This senior role focuses on leading a team of analysts to provide high-impact insights to a wide range of audiences. You will need exceptional problem-solving expertise with an emphasis on leadership and mentoring, as well as the ability to adapt quickly in a rapidly-changing environment.

G26 GCS Insights and Analytics Leader:

Global Customer Services is the largest workforce in PayPal, helping millions of customers around the world.

The GCS Insights and Analytics team helps leaders understand and manage a complex business landscape. Insights range from operational performance to customer experience and product and technology enablement.

This senior role focuses on leading a team of analysts to provide high-impact insights to a wide range of audiences. You will need exceptional problem-solving expertise with an emphasis on leadership and mentoring, as well as the ability to adapt quickly in a rapidly-changing environment.

This is a great opportunity to apply your unique creative, leadership, and technical skills, while applying your vision to deliver on a long-term strategy for world class analytics at PayPal.

  • Responsibilities:

  • Manage and guide a team of analysts with diverse skills and areas of expertise

  • Provide analytical thought leadership, mentoring and training to analysts and end users globally

  • Develop a deep understanding of PayPal’s data and applications, and the use of data for business improvement

  • Translate data-driven insights into consumable, audience appropriate information and recommendations

  • Ensure global analysts are empowered to perform deep-dives, identify challenges and opportunities, and efficiently create actionable insight for business leaders

  • Deliver high quality analysis and data visualization, conveying complex concepts in easy to understand terms

  • Utilize a wide range of analytical and database tools, including Teradata, Excel, Tableau, Minitab and MicroStrategy

  • Establish clear strategies for long-term success, and ensure the team are positioned to deliver daily

  • Work across silos and collaborate with global colleagues and partner organizations to ensure consistency and sharing of insights as “one team”


  • Degree in Computer Science, Business Administration, Mathematics or related field, or equivalent work experience

  • 10+ years of experience in business intelligence, analytics, strategy or related functions

  • Excels at transforming complex data into insightful and relevant business narratives

  • Exceptional analytical and problem-solving skills

  • Experience with process improvement (DMAIC/Lean/Six Sigma) in a customer service environment a strong plus

  • Excellent communication skills, both written and verbal

  • Excellent organization, time management and project management skills

  • Excellent reporting, business analysis and data visualization skills

  • Excellent SQL skills, with solid data warehouse application (Teradata preferred, other platforms may be considered)

  • Excellent reporting tool skills, from an administrative and user perspective – Microstrategy and Tableau essential, other tools a plus.

  • Highly experienced with MSOffice

  • Additional programming, technical skills and interests are a plus (VBA, Java, Python, shell scripting, version control, big data technologies, etc.)

  • Experience in Financial Services, Payments and Customer Services is a plus

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.