PayPal Merchant Risk Consulting Consultant in Chandler, Arizona
Merchant Risk Consulting Consultantin Chandlerat PayPal
Date Posted: 7/26/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 7/26/2018
Job ID: R0035693
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
A typical day for the Merchant Risk Consulting Consultant
• You will conduct a holistic risk review of Merchants in the Business Seller Segment through various workflows. (including but not limited to case, phone, email, PET channels)
• Your holistic review will include a balanced approach of assessing risk and the merchant experience.
• You will interact proactively and educate the merchant while making strong decisions which will balance Risk and Experience.
• You will be working independently and within a team environment to serve as a credible partner that makes sound decisions.
• You will drive stronger Merchant engagement through your interactions with our customers.
• You will take ownership of impact of your decision and the overall merchant experience.
What does Success Look Like?
•Your critical thinking is E2E to understand the full Merchant Life Cycle evaluating Identity, Intent, Business Model, and Financial Stability of our merchants.
•You develop the full “merchant story” within your review process to validate and understand the Merchants situation.
•You wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator
•You will work towards understanding Industry risk idiosyncrasies
•You are working to have Global awareness of process alignment and economy implications
•You always put yourself in the merchant’s shoes and act as a strong partner.
•You have the ability to effectively communicate outcomes, build relationships and consult with our Merchants.
•You Might Also Have
•An ability to be comfortable working within ‘gray’ areas of policy where outstanding decision making quality is present.
•An ability to learn and adapt to new software technologies.
•The ability to work independently with a strong drive for results.
•Experience with conflict management and interpersonal skills
•HS Diploma or equivalent work experience
•8+ years related experience: 3+ year experience preferred in one or more of the following areas: Customer Support, Financial Services, Fraud Investigation, Credit Risk, Transaction Processing, or Chargeback Processing
•Proven customer communication experience (Email & Phone)
•Fluent in English and regional language (optional)
•Local market talent requirements may apply
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.