PayPal APAC KM Senior Content Owner in Chennai, India
APAC KM Senior Content Ownerin Chennaiat PayPal
Date Posted: 5/18/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 5/18/2018
Job ID: R0029835
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
This is a Senior Content Owner role within the PayPal APAC Knowledge Management Team. Knowledge Management serves Customer Operations, Risk Operations, CIP and other internal PayPal teams by providing best in class content to assist them in responding to customer questions and issues. We live the PayPal values of innovation, collaboration, wellness and inclusion every day.
The Senior Content Owner is responsible for adapting global English content to meet the needs and specificities of particular markets or regions. This particular role will focus on supporting the Asia Pacific region with a particular focus on India. The Content Owner rarely translates but instead adapts content for product, voice and tone, legal and brand requirements. They own their content and drive to constantly improve it.
The ideal candidate must speak fluent English and Hindi while other languages are a big advantage. They will have content management experience and a strong interest in project and process management, as well as excellent communications skills. They will actively seek out opportunities to drive engagement with our internal content and will instinctively collaborate with teammates to identify opportunities for improvement.
The ability to switch flexibly between tasks and markets is essential. As is the ability to work under pressure, in ambiguous circumstances and in a fast-moving results-oriented environment. The candidate will have a track record of actively engaging with different areas of the business; taking the lead in driving change and acting as an influencer on their team and elsewhere. They will be a strong communicator – both in writing and in person – capable of clearly conveying complex information and ideas to our customers and stakeholders at all levels of the business.
Creativity, ingenuity and invention are a must for Content Owners. Analytical skills are helpful when working with project managers, Go to Market and Product teams to understand new product features, compliance requirements, risk policies, operational processes, and content needs for specific markets.
RESPONSIBILITIES & SKILL REQUIREMENTS
The successful candidate will:
Create, adapt and maintain content for teammates in our key channels (InfoCenter and Email Generator) and other tools as needed. Work with teammates and Ops leaders to make sure the contents are clear, friendly, and easy to retrieve to serve the intended business needs.
Support content for multiple markets across EMEA, NA, LATAM and APAC as required.
Support our team goals to drive increased engagement and relevancy of our content by working on process, tools and content improvement projects within the team.
Take ownership of all content requirements (FAQs, templates, talking points) for new product launches and strategic initiatives within the company.
Contribute to making content tools and processes better by giving feedback but also driving a solution.
Manage own tasks with minimal assistance and strive to work independently but know when to ask for help.
Communicate effectively cross-functionally.
Communicate effectively with people from all types of cultural backgrounds.
Report to team, management and stakeholders on regular basis.
Work well in team environment; building strong relationships by
Possesses ability to build and leverage relationships with different areas of the business and manage stakeholder expectations.
Is open and positive towards change and supports management’s efforts to build a culture of agility and openness to change.
Experience working in a dynamic technology environment
Strong communication skills written and oral, ability to present and speak to different levels of the business.
Understands content impact to teammate desktop systems and capabilities.
Ability to gather teammate and customer insights and translate into pain points.
Well-developed sense of urgency and follow through.
Ability to work flexible hours.
Ability to handle multiple projects under pressure.
Must be a team player willing to support quality processes and systems.
Strong interpersonal skills, presentation skills, ability to work productively with all levels in the organization, time management skills and follow through.
5+ years experience in a technology environment
Background in linguistics, translation or marketing
Writing qualification/ background
- BS/BA degree in related field required or equivalent professional work related experience.
Native level English and Hindi required.
Additional languages preferred.
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.