PayPal Indonesian SA&E Specialist in Cockeysville, Maryland
Indonesian SA&E Specialistin Hunt Valleyat PayPal
Date Posted: 7/11/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 7/11/2018
Job ID: R0034620
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
As an Operational Risk Self-Assessment & Effectiveness Specialist, your primary responsibilities are to carry out quality reviews and operational risk testing for Global Operations transactions/processes deemed high risk. The Operational Risk Self-Assessment & Effectiveness Specialist will document findings and prepare relevant Key Performance Indicator (KPI) data in accordance with department SOP and task guidelines. The Operational Risk Self-Assessment & Effectiveness Specialist will also escalate issues to the SA&E Analyst and/or management as appropriate.
Perform operational risk and control assessments for Enterprise Services transactions/processes deemed to be high risk in a timely manner. Provide effective evaluation feedback to mitigate risks identified. (70%)
Ensure quality testing and monitoring records are maintained in the appropriate systems of record (10%)
Provide input to improve Enterprise Services policies and procedures (5%)
Provide regular updates to management regarding trends and changes recognized during day to day SA&E activities (5%)
As needed, assist in the development of testing processes and/or infrastructure elements in support of operational risk expansion plans.
Competencies (Skills Library):
Drive for Results
Functional / Technical Skills
Dealing with Ambiguity
Prerequisite Knowledge and Proficiencies :
Demonstrated attention to detail and knowledge of multiple functions within the Global Operations organization. .
Demonstrated thorough knowledge of PayPal services and products.
Must display a high level of professionalism, sound judgment, commitment, integrity, teamwork, and customer service.
Effective verbal and written communication skills.
Proficient in the use of a personal computer and its applications, including Windows and Windows based applications (Word, Excel, Power Point, etc.).
Basic Knowledge of internal systems and software (NICE, Norkom, Admin Tools, Attack, etc.).
Demonstrates high levels of self-awareness and adapts style to facilitate resolution.
6+ years relevant work experience required. 12 months PayPal product and/or support experience preferred.
2+ years of CIP (Customer Information Program) related experience beneficial.
- High School Diploma or equivalent required.
- This position requires sitting, typing and repetitive motions.
Position Scope Details:
The above listed statements are intended to describe the general nature of work being performed within the role. They are not intended to be construed as an exhaustive list of all the responsibilities, duties, and skills required, nor be the entire list of behaviors or expectations for which one may be measured upon within the performance review process. Employees will be required to follow any other job related instructions and to perform any other job related duties requested by their leader. Additionally, individuals need to be able to work any shift within a 24 hour period Monday through Sunday.
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.