PayPal French Associate Account Manager in Dublin, Ireland

French Associate Account Managerin Dublinat PayPal

Date Posted: 7/9/2018

Share With:

Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 7/9/2018

  • Job ID: R0035010

About Us

HELP US REIMAGINE MONEY.

At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

We are looking for talented professionals for the position of Associate Account Manager, supporting the French market from our European Headquarters in Dublin.

Responsibilities:

  • B2B Customer Advice & Support

  • Handling all operative queries by the merchants via inbound telephone calls and emails

  • Ensuring high customer satisfaction

  • Researching and problem solving in order to resolve merchant questions, concerns and issues

  • Cooperation with PayPal SMB & Lead Generation teams

  • Processes

  • Support rollout of process improvements

  • Stakeholder Management

  • Working in a team environment with strong team collaboration

  • Requirements:

Languages: fluent French + English.

IT Programs: Good Microsoft Office knowledge, Salesforce experience is an advantage

Willingness to travel: little to very little

  • Experience in Business Customer Management in online or financial services or e-commerce environments

  • Excellent communicative skills

  • Good organization and self motivation skills

  • Excitement and interest for online payment systems and e-commerce

  • Strong collaboration skills

  • Passion for Excellence in customer care delivery

What we offer?

  • Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region.

  • A concrete experience with a combination of strategic thinking and on-the-ground drive and execution.

  • Future career opportunities with international exposure via PayPal’s network of global locations.

  • A supportive environment that allows our employees to thrive and learn.

  • An opportunity to be a part of a community that has just been voted one of the Best Workplaces in Europe 2015.

Some of the Benefits offered are:

  • Competitive base salary and OTE

  • 25 Days Holiday + Bank Holidays

  • Relocation Support*

  • Full Health Care

  • Employee stock purchase plan

  • Educational Assistance Program

  • Reward and Recognition Program

  • 4 weeks extra holiday every 5 years of service

  • Free onsite gym

and more……

*Relocation support assessed on an individual case by case basis.

Related Keywords: B2B Customer, Business to Business customer care, Business Customer Management, business support, e-commerce, financial services, customer care, customer advisor, client relationship, SMB, teamwork, French.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0035010

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.