PayPal Lead Team Leader Seller Fraud Operations in Dublin, Ireland
Lead Team Leader Seller Fraud Operationsin Dublinat PayPal
Date Posted: 3/28/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 3/28/2018
Job ID: R0030885
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
As a SRS Leader, you will build, develop, coach and lead a team of employees into a high performing team that is delivering a balanced approach towards risk in order to serve our merchants, community and organization. You will be responsible for the talent management of your team, as a subject matter expert, and different levels of project management as you act as a driver for the business.
Participate in teammate selection, internal talent movement, and training needs assessment and closure of knowledge gaps.
Serve as consultant/coach for teammates and the merchant
Manages workforce efficiently and effectively
Subject matter expert:
Serve as a subject matter expert for teammates and the organization
Complete the required quality checks to help coach to perform a holistic review of accounts by balancing risk assessment with merchant growth potential.
Works cases and escalations as required to build SME knowledge
Demonstrates ability to drive positive merchant engagement
Possess high level of initiative, & a pro-active approach to risk
Identifies trends and validates potential larger impact to portfolio for further escalation.
Ability to manage internal projects with some direction
Think E2E to understand the Merchant Life Cycle
Connect the dots of the “merchant story” to understand the big picture
Wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator
Credit and fraud; On and off PayPal; Risk aspects and Merchant experience
Industry risk idiosyncrasies
Global awareness via process alignment and economy implications
Put yourself in the merchant’s shoes
Effectively communicate the outcomes, build relationships, and add value between PayPal and the merchant
Clear call to action for merchant
Invest time and effort in your decisions
Ownership of the impact of your decision and the overall merchant experience
Evaluate Merchant Holistically (Assess)
Make the Right Decision (Decide)
Own the Merchant Experience (Communicate)
Contribute to Team (Deliver)
Develop Others & Build Strong Teams (Coach)
Strengthen Relationships & Influence (Network)
Bachelor’s Degree or equivalent work experience preferred
2+ year experience in one or more of the following areas: Customer Support, Financial Services, Fraud Investigation, Credit Risk, Transaction Processing, or Chargeback Processing
1 years supervisory experience preferred
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.