PayPal Product Owner Customer Service Platforms in Dublin, Ireland

Product Owner Customer Service Platformsin Dublinat PayPal

Date Posted: 5/3/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 5/3/2018

  • Job ID: R0031924

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This is a senior, highly visible role that brings together elements of strategic thinking, product management & general business management.

Product owner for the Customer Service Platforms - CS Compass will be responsible for defining product scope, capabilities, KPI’s and manage development teams and provide input on how to build or adjust existing services to enable new product experiences in a scalable manner

Primary Responsibilities

  • Data driven approach (customer and user feedback, SWOT analysis and competitive analysis) to identify new product opportunities and enhancements, identify product gaps, generate new ideas, influence investment decisions to improve product capabilities

  • Work with data analytics and engineering teams to define the necessary technical vision and guidance over the design and actual coding of APIs and architecture to facilitate scalable analytics.

  • Lead product domain strategy, quarterly roadmap and commitment to the customer

  • Define and maintain long term business architecture (LTA) with 36 months outlook

  • Effectively communicate strategies & trade-offs up to senior leaders and down to development teams

  • Influence business to rethink how policies are implemented

  • Responsible for product backlog prioritization

  • Owns product commitments and outcomes to the business

  • Be an expert within the front office tool’s support space

  • Understand Integration needs (internal systems and external); assimilate and synthesize the needs of various stakeholders into a common set of platform capabilities and services

  • Partner with other groups within and outside of Customer Service Platforms to define business goals and metrics, understand services capabilities, leverage existing solutions, or implement and deploy new solution and platform capabilities

  • Lead by influence, with strong execution skills and focus

  • Ability to constantly prioritize and to deal with ambiguity

  • Lead project teams of engineers and analysts to ensure that the product solution delivers to requirements and meets business needs

Additional Requirements

This role demands thought leadership, passion for creating quality deliverables, self-motivation, and a visionary spirit to drive change within the technical field.

  • 4 or more years of experience in technology - technical product management, software development or analytics

  • Bachelor’s degree or equivalent

  • Ability to understand engineering and analytical solutions. Understanding of web technologies, SOAP, XML, WSDL, Java, relational databases. Experience developing/working with API sets and services

  • Skill sets: Self-motivated, proactive, hands-on, results driven, analytical problem solver, project management and execution, communication with diverse audiences and stakeholders

  • Industry experience in payments, e-commerce, financial services or other transaction intensive consumer applications preferred a strong plus

  • Experience in iterative development life cycles

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.