PayPal Spanish Seller Fraud Operations Teammate in Dublin, Ireland
Spanish Seller Fraud Operations Teammatein Dublinat PayPal
Date Posted: 8/1/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 8/1/2018
Job ID: R0035867
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
As a member of the Spanish Seller Fraud Operations team, you will be responsible for investigating fraud and applying the correct risk treatment in an effort to balance loss and merchant experience in the Micro seller segment. Serving as a credible partner that offers a pro-active/balanced approach to mitigate loss and care for the merchant experience by using a global lens, thinking end-to-end, quantifying trends and offering rule policy changes
Fluency in English and Spanish is required for this role
Working knowledge for Merchant Fraud and SRO Appeals tasks (Micro Seller, SRO cases, Emails).
Possess strong investigation skills and proactively share best practices/knowledge
Effectively identify fraud tends and share the findings through various channels
Identify correct Risk treatment in an effort to balance loss and merchant experience
Think E2E to understand the Merchant Life Cycle
Connect the dots of the “merchant story” to understand the big picture
Wear several “hats” - Risk, Relationship Manager, Sales, Negotiator, and Investigator
Credit and fraud; On and off PayPal; Risk aspects and Merchant experience
Industry risk idiosyncrasies
Global awareness via process alignment and economy implications
Put yourself in the merchant’s shoes
Effectively communicate the outcomes, build relationships, and add value between PayPal and the merchant
Clear call to action for merchant
Invest time and effort in your decisions
Ownership of the impact of your decision and the overall merchant experience
Evaluate Merchant Holistically (Assess)
Make the Right Decision (Decide)
Own the Merchant Experience (Communicate)
Contribute to Team (Deliver)
HS Diploma or equivalent work experience
6+ years related experience; 1+ year experience preferred in one or more of the following areas: Customer Support, Financial Services, Fraud Investigation, Credit Risk, Transaction Processing, or Chargeback Processing
Proven customer communication experience (E-mail & Phone)
Fluent in English and Spanish
*Local market talent requirements may apply
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.