PayPal Greater Europe Resolutions and Protection Disputes Agent in Dundalk, Ireland
Greater Europe Resolutions and Protection Disputes Agentin Dundalkat PayPal
Date Posted: 6/29/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 6/29/2018
Job ID: R0034835
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
As a Resolution and protection disputes agent, your primary responsibilities will be to review billing error disputes. These disputes occur when the customer authorises the transaction but has an issue with how the transaction was carried out. You will also be responsible for reviewing unauthorised child cases. These claims have been created due to the belief that fraudulent activity has taken place.
You will be required to use various applications to assess the legitimacy of the account holder or the transaction, reviewing their dispute, analysing data in a timely manner, determining whether to verify the authenticity of the transaction.
Throughout this process you may need to communicate with the customer for additional information and to notify them of decisions.
As an RNP disputes agent you will be required to be efficient and driven. You will also need to exhibit strong analytical skills adapting well to change and thrives in a collaborative team
*Fluency in english & a secondary european language is required for this role*
Review PayPal accounts and determine the legitimacy of the transaction account and account holder and associated risk. Analyze account history and trends and perform relevant research to effectively identify problems.
Contacting account holders in an effort to verify activity and mitigate loss
Continually monitor cases and reports to identify trends and notify management of information gleaned from that activity.
Knowledge / Skills Requirements:
Strong verbal (phone) communication skills utilizing active listening and clearly speaking to customer
Strong written (email) communication utilizing proper grammar and punctuation
Ability to make discretionary decisions based on research.
Ability to function in multiple queues covering a variety of tasks with a sense of urgency and follow-through
Ability to learn and adapt to new software technologies
Strong working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, and Excel).
Basic Knowledge of internal systems & software (Kana, Intranet, Admin Tools, Compass)
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.