PayPal Nordic Business Support SMB in Dundalk, Ireland

Nordic Business Support SMBin Dundalkat PayPal

Date Posted: 3/7/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 3/7/2018

  • Job ID: R0029881

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal is the leading global online payment service built for the digital age. We now have over 173 million active customers around the world and handle almost a fifth of the world’s online payments. And we’re delivering the future of money - today. You can use PayPal anytime, anywhere, any way. PayPal continues to drive connected commerce across all channels - online, mobile and in-store. Last year, we handled nearly $46 billion in mobile payments alone. Constantly innovating, creating experiences our customers love.

We are looking for talented professionals for the position of Business Support SMB, supporting the Nordic market from our European Headquarters in Dublin.


B2B Customer Advice

  • Managing existing customers across different verticals in the small merchants segment

  • Handling all operative queries by the merchants via inbound telephone calls and emails

  • Ensuring high customer satisfaction

  • Researching and problem solving in order to resolve merchant questions, concerns and issues

B2B Support

  • Counseling merchants in regards to product developments and process improvements

Stakeholder Management

  • Relationship Management with business customers

  • Liaison with the PayPal Risk Department

  • Cooperation with PayPal Account Management Teams


  • Implementation of process improvements


  • IT Programs: Good Microsoft Office knowledge, Salesforce experience is an advantage

  • Willingness to travel: little to very little

  • Experience in Business Customer Management in online or financial services or e-commerce environments

  • Experience in Relationship Management with small business customers

  • Excellent communicative skills

  • Good organization and self motivation skills

  • Excitement and interest for online payment systems and e-commerce

What we offer:

  • Be a part of a dynamic entrepreneurial team that helps to shape the payments landscape of the region.

  • A concrete experience with a combination of strategic thinking and on-the-ground drive and execution.

  • Future career opportunities with international exposure via PayPal’s network of global locations.

  • A supportive environment that allows our employees to thrive and learn.

  • An opportunity to be a part of a community that has just been voted one of the Best Workplaces in Europe 2015.

Some of the benefits:

  • Competitive base salary and OTE

  • 25 Days Holiday + Bank Holidays

  • Relocation Support*

  • Full Health Care

  • Employee stock purchase plan

  • Educational Assistance Program

  • Reward and Recognition Program

  • 4 weeks extra holiday every 5 years of service

*Relocation support assessed on an individual case by case basis.

Related Keywords: B2B Customer, Business to Business customer care, Business Customer Management, business support, e-commerce, financial services, customer care, customer advisor, client relationship, SMB, teamwork, Nordic.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.