PayPal Risk Analyst in Guatemala City, Guatemala

Risk Analystin Guatemala Cityat PayPal

Date Posted: 5/11/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 5/11/2018

  • Job ID: R0032643

About Us

Xoom is revolutionizing the global digital money services market and we want people like you who make a positive impact and seek to change lives on a global scale.

We are looking for individuals who uphold our mission to deliver the fastest, most transparent, and pro-consumer digital money services across all platforms, on every single transaction.

Xoom started in San Francisco CA, expanded into Guatemala City, and now reaches across the PayPal network. Join us!

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Xoom, A PayPal Service, is revolutionizing the global digital money services market by providing people with an easy, convenient and cost-effective means of sending money worldwide. We offer a secure, fast and inexpensive means of sending money, paying bills and topping up prepaid services across multiple digital platforms to both online and offline recipients in over 70 countries and counting.

We are seeking a highly motivated Risk Analyst, with a good attitude and a desire to prevent online fraud, be an advocate of quality by focusing on customer experience and process improvement and ensuring high quality standards provided on all business interactions.

  • Monitor calls, review screened transactions, and be able to ensure customers get the best service while following procedures to mitigate risks.

  • Create fun supplemental learning materials to address opportunities found in agent development and training.

  • Provide a thought through recommendations on process improvements.

  • Ensure alignment with contact centers by conducting calibrations and strive for zero variance on quality approach as well as process understanding.

  • Help manage the knowledge base system for Risk Ops QA and make sure we have the most updated information.

  • Collaborate with different Operations team and ensure feedback loop.

  • Others analytical duties as assigned

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0032643

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.