PayPal Relationship Manager- Mid Market in Mumbai, India

Relationship Manager- Mid Marketin Mumbaiat PayPal

Date Posted: 3/16/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 3/16/2018

  • Job ID: R0024993

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

The Mid-Market Relationship Manager (RM) is a critical component of the PayPal Merchant Services team. The RM will be involved in developing and implementing strategic business plan for penetrating the mid-market segment in Pan India leading a team of Account Management.

The Mid-Market RM will be leading portfolio of current Paypal SMB merchant generating cross border volumes, hence role requires to grow the cross border volumes & plus pitch Paypal domestic solutions to the SMB merchants.

In this primary role, the Mid-Market RM needs to be an expert about PayPal, alternative payment products and have proven experience in selling to mid-market merchants, either directly or through account management. He / she is required to have an understanding of a variety of services that merchants would utilize together with PayPal (i.e. offline payments, payment gateway services etc). He / she will communicate with small to mid-size merchants to understand the needs.

The individual requires strong people management & merchant relationship capabilities.


The Mid-Market RM is responsible for developing and implementing strategic business plans to drive growth and ongoing value from the mid-market segment of merchants, a significant and growing segment for PayPal. His / her responsibility will include, but are not limited to:

  • Develop and implement a strategic plan and initiatives to grow Mid-market Merchants in a scalable and sustainable way. Garner cross-functional resources (Marketing, Operations, etc.) to enable the execution of the plan.

  • Enhancement of Merchants’ customer support experience, collaborating with Operations / Compliance/ Risk teams

  • Explore opportunity to promote merchants by leveraging Marketing.

  • Develop a robust monitoring / tracking tool of business performance in Mid-market segments.

  • Deep dive into analytics; to have an excellent knowledge and understanding of Mid-Market revenue performance, key levers and footings contributing to revenue growth.

  • Strong Relationship management with merchants & develop a Retention plans & anticipate future merchant needs and opportunities.

  • Remaining diligently and relentlessly focused on delivering the planned results, including closely monitoring performance and implementing timely, effective corrective actions when necessary.

  • Articulate clear and compelling business priorities for Mid-Market segments.

  • Reporting to the Director of Mid-Markets & Government Sales.


  • 8+ years’ experience in Sales Strategy & Planning, Sales Management and Operations, and CRM is required. Small & Medium business focused experience is highly preferred.

  • 5+ years’ experience in e-Commerce is required; eMarketing, IT, Mobile/Telecommunication, Digital Goods, Payment Services, or Consulting Service is a plus.

  • 2+ years’ experience in people management with proven success in building positive and effective sales organization / business.

  • Numerical literacy and depth of experience w data analytics is a must.

  • Well-developed planning capabilities, coupled with experience institutionalising best practice systems and processes.


  • Strong project management skills - able to lead, prioritize, develop and provide clear direction, influence across cross-functional teams.

  • Excellent communication, interpersonal, organizational, case-building and presentation skills required. Regional language knowledge would be a plus.

  • Able to work effectively in a highly-matrix, dynamic and fast paced environment; is open to change.

  • A self-starter and results-orientated, with ability to focus on details without losing track of the big picture

  • Team player with demonstrated ability to execute cross-functionally.

  • Self-described as flexible, persevering and agile.

  • Energetic, with ability to work in fast-moving and fluid environment.


  • Successful completion of a university Bachelor’s degree is required.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.