PayPal Technical Support Engineer Co-op in Newton, Massachusetts
Technical Support Engineer Co-opin Newton - Massachusettsat PayPal
Date Posted: 7/11/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 7/11/2018
Job ID: R0035151
Paydiant is revolutionizing the way people shop and pay for things through a white label mobile wallet platform which includes mobile payments, loyalty, offers, ATM cash access, and related commerce services. Our patented cloud-based platform enables merchants and banks to deploy their own secure mobile wallet solutions under their own brands, in their own apps.
Our products are used by many of the most recognized brands both in the US and around the world, and our apps are used by tens of millions of customers who buy their products and services every day.
We are driven by the fundamental belief that there is a smarter, faster, and safer way. It is exciting, and you can be a part of it.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
Paydiant is seeking a motivated and energetic individual who thrives on working with customers to resolve complex technical issues. The Technical Support Engineer will focus on supporting partners who use Paydiant's white label platform to enable merchants, banks and partners to quickly integrate mobile payments, offers, loyalty, and ATM cash access into their own branded mobile app.
As a Technical Support Engineer you will:
Manage technical support cases and incoming calls from Paydiant partners
Use the Paydiant CRM system to log, track, and manage reported issues
Learn and support the Paydiant service offerings and APIs
Research events that are generated by the Paydiant monitoring and alerting systems
Reproduce and resolve complex technical issues in a timely manner
Create knowledgebase entries and solutions on key customer topics
Create and maintain application notes
Transfer knowledge to partners and co-workers
Work with the Paydiant product strategy team to file and track incoming enhancement requests
This position requires a team player who is motivated to learn, enjoys finding timely solutions to complex technical issues, and strives to provide exceptional customer service. It will require constant and effective communications with internal/external cross-functional teams. This individual will have the opportunity and freedom to cultivate new and innovative support solutions, which will benefit Paydiant’s entire client base.
Pursuing degree in Computer Science, Engineering or related field (or equivalent work experience)
1+ years of interaction with customers
1+ years of software development experience
Expertise with mobile devices and mobile applications
Hands-on experience with one or more of the following:
Microsoft Office products
Client requirement gathering, prioritization and scoping experience
Strong technical writing skills
Strong oral communication skills and good presentation/teaching skills
Excellent problem-solving and organizational skills
Ability to apply these skills cooperatively in a collaborative team environment
Ability to participate in an on-call rotation and work outside of normal business hours as needed
Additional Skills & Experiences:
Strong motivation and desire to learn new technologies
Development experience using Java, C#, etc.
Working knowledge of APIs
Working knowledge of iOS or Android operating systems
Working knowledge of retail point-of-sale systems
This Co-op is for the Spring 2019 semester and you must be available to work full time from January to August 2019.
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.