PayPal IT Communications Writer in Omaha, Nebraska

IT Communications Writerin Omahaat PayPal

Date Posted: 7/14/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 7/14/2018

  • Job ID: R0033955

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Writer and editor to develop employee-facing communications that come from the Office of the CIO. Must work with technology teams to develop content that can be understood by all employees in common, everyday language.

If you're an experienced writer with a proven track record in understanding technical information and communicating it to a broad user base in easy-to-digest language, then you're reading the right job description.

The Office of the CIO enables PayPal employees to be productive, innovative, and nimble. We are the backbone of the world’s fastest growing FinTech company and provide the technical infrastructure that allows thousands of employees to do their jobs.

We need an experienced writer who is comfortable with technology and technologists alike, to help us craft clear and easy-to-understand communications for employees worldwide. Plus, you get to work with an awesome team and outstanding, people-focused leadership.

Primary Job Responsibilities

  • Partner with PayPal IT teams to develop and execute company-wide communications that impact employee productivity.

  • Help organize and execute employee-facing events, including company meetings, webinars, town halls, fireside chats

  • Help manage communications processes, including editorial reviews, approvals and metrics.

  • Collaborate with subject matter experts and research product attributes, processes, and step-by-step changes for internal systems and technology changes

  • Test and map out product user experiences for clear communications

  • Analyze audience needs

  • Research, determine, and create communications for different project rollouts and updates

  • Create, organize, edit, and finalize user guides, communications, and release plans for internal technical projects

  • Format technology documentation for end users

  • Create and edit product overview and instructional videos for technology rollouts


  • A superb writer, you can convey complex technical processes and information effectively with minimal word count. Clarity, simplicity, and concision are hallmarks of your writing style and experience. You have excellent grammar and writing skills.

  • You care about fine details and polished execution. You seek perfection in what you produce. Your visual acuity and expertise permits you to spot editorial issues and typos that others have missed.

  • You are a highly-engaged individual, who is boundlessly curious about technology, ecommerce, human behavior and usability.

  • You can work confidently in a rapidly changing, fast-paced and results-oriented corporate environment where a high degree of flexibility is required.

  • You have 5-10 years in content development, technical writing, or equivalent

  • You can develop a clear, concise, “human” voice and writing style that can be adapted to brand standards

  • Project management and team collaboration for complex technically-focused projects is well within your comfort zone

  • You're proficient in Word and PowerPoint development

  • If you have multi-media and video production/editing skills, that's a plus.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.