PayPal Content Strategist / UX Writer in San Jose, California

Content Strategist / UX Writerin San Joseat PayPal

Date Posted: 7/30/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 7/30/2018

  • Job ID: R0030777

About Us

HELP US REIMAGINE MONEY.

At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

At PayPal, we believe that great products can change people’s lives. That’s why we continue to innovate and design solutions that help our customers make billions of transactions across the globe.

The Content Strategist / Writer is located in San Jose CA. Our Global Content team is looking for a Content Strategist / Writer who is more than a copywriter. We need a storyteller, a design thinker, and a guardian of the user experience who meets customer needs with clear, consistent, and compelling content.

Can you help us design products that make a difference in people’s lives?

Responsibilities:

  • Plan and write content for web and mobile (interaction flows, emails, product messaging).

  • Turn global product requirements into a clear and engaging story for our customers (across all touch points including micro-content, UI labels, emails and long-form copy).

  • Present your work and articulate your design thinking to teammates, product owners and other stakeholders.

  • Collaborate with design partners to influence page layout, interactions and visual design.

  • Coordinate content with Brand, Marketing and Operations teams to ensure we create a consistent end-to-end experience.

  • Use data and research to evaluate your content’s impact, and push for continuous improvement that shows real business results.

  • Maintain and evolve PayPal’s content standards, including voice and tone.

Requirements:

  • Excellent, highly creative communication and critical-thinking skills.

  • 5+ years of professional writing experience, with 3 years writing web and mobile content, preferably for interactive user experiences.

  • At ease managing multiple projects, setting stakeholder expectations, working individually and collaborating across teams.

  • Experience in financial services, payments, B2B or B2C e-commerce is preferred.

  • Bachelor’s Degree or equivalent in English, Journalism, Communications, Marketing, HCI or related field.

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0030777

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.