PayPal Lead Product Manager - Technical in San Jose, California
Lead Product Manager - Technicalin San Joseat PayPal
Date Posted: 5/29/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 5/29/2018
Job ID: R0033238
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
In this key role you will be responsible for managing product strategy, priorities and partner with engineering to deliver computing products built on PayPal’s Infrastructure Platform. PayPal’s Infrastructure Platform is comprised of a hybrid cloud and compute capabilities that support PayPal's service offerings. As the Lead Product Manager you will work closely with customers and external providers to understand customer needs, represent the capabilities that are available and prioritize new solutions.
Drive Strategy & Product Vision:
Research and document:
product success criteria/outcome goals (OKRs)
Market review (trends, competitive analysis)
Product features, maturity levels and gaps
Drive Customer Discovery
Customer Problem Discovery
Define target customer & segment
Document customer personas
Talk with and observe customers in their environment
Run Customer Advisory Boards
Attend Quarterly Business Reviews
Create customer satisfaction surveys
Collect top support issues
Create list of pain points with customer quotes/videos
Create customer journey map
Customer Problem Distillation
Review data from problem discovery and cluster into themes/patterns
Prioritize and document problem statements with evidence
Customer Solution Discovery
Lead brainstorming of potential solutions with UX, Eng, Arch, etc.
If service, document process map
Create L2s in Rally based on solution outcomes
Support Iterative Development
Prioritize and manage the product backlog
Participate in agile practices (ie. retrospectives)
Create Go to Market Plan
Develop AUP (Acceptable Use Policy)
Create Product Documentation
Create Communication Plan
Document product in TechHub following product standards
Product Marketing plan
Support ongoing Operations (From product perspective)
Create a support coverage plan
If a service, ensure workflow is in TechHub/Service Now
Ensure there is showback reporting
Provide ongoing training and awareness for your product/service
End of Life/Retirement Strategy
Create an EOL business case and plan
Do a customer impact analysis
Develop a communication plan for EOL
Strong customer focus:
Understand the market and evangelize across PayPal with customer insights
Synthesize information by identifying trade-offs between different customer segments
Represent customers passionately in trade-off decisions
Ensure there is a strong customer focus within the cross-functional development team
Excellent Product Management Discipline:
Lead development of product domain strategy. Ensure strategy buy-in across product teams. Sell a compelling point of view to executives.
Drive adoption of agile best practices
Expert in your domain/related domains. Able to assess/drive efficiencies.
Great Collaboration and Communication
Communicates easily from business, technical, customer perspectives.
Identifies and helps remove obstacles. Bring structure and definition to ambiguous challenges. Makes trade-off decisions that are trusted by the cross-functional team. Resolves conflicts without escalation.
Encourages others to take personal accountability for product quality. Actively mentors and develops others.
Inspire others to pursue new product opportunities. Sought after for opinions outside their product domain.
Makes difficult decisions with resolve. Culture champion who inspires.
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.