PayPal Legal eBilling Administrator in San Jose, California
Legal eBilling Administratorin San Joseat PayPal
Date Posted: 3/5/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 3/5/2018
Job ID: R0026858
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
The PayPal Legal Department is seeking a Legal eBilling Administrator to join our Legal Operations team to manage our global eBilling system through which multi-million dollar law firm invoicing is processed. The ideal candidate will be someone who is very tech-savvy, customer service-focused and detail-oriented, who can quickly learn new software applications. This person will be encouraged to innovate and build upon current processes, and will report into the Legal Department's global Sr. Director of Business Affairs & Legal Operations.
Primary Job Responsibilities :
Day-to-day management of Legal Department’s eBilling system, including serving as internal owner of the system.
Provide exceptional eBilling support to the Legal Department
Serve as primary point of contact for law firms with billing inquiries. Interact independently with attorneys, administrative assistants, outside counsel and vendors to answer questions concerning invoicing/status, retention guidelines and to resolve any invoice issues
Perform first-line review of invoices for compliance with billing guidelines; conduct periodic invoice audits
Become an expert in eBilling system. Train/assist department members on the e-billing system and processes.
Drive collection of forecast and accrual data (both from internal legal team as well as law firms/vendors) in support of monthly forecasting exercise with Finance
Generate invoice aging report on a monthly basis and follow up with department members re past due unapproved invoices
Partner with Accounts Payable and Tax departments to resolve payment issues
Maintain and update eBilling reference guides and educational tools that support the eBilling solution
Proactively seek ways to improve current process to maximize productivity, workflow, and maximize efficiency in all aspects of the eBilling function
Provide project support, reports and analysis as requested by the Director of Legal Operations (e.g. global law firm consolidation exercise)
Special projects as assigned
Partner closely with Law Firm Relations Manager on such things as:
Development/execution of new hire training on PayPal’s outside counsel management philosophy
Implementation of alternative fee arrangements within eBilling tool for tracking/auditability
Rate/spend trends and analytics to assist with law firm negotiations
Onboarding of firms, review and approval of timekeeper rates
Job Requirements :
High level of professionalism; exceptional client services skills; handles sensitive/confidential information with appropriate care.
Well organized; consistently completes projects on-time with great attention to detail
Eager to learn new things and apply knowledge to improve/simplify processes; eager to go the ‘extra mile’
Strives to gain strong institutional knowledge about department and company processes
Successfully handles assignments with minimal supervision
Able to prioritize well, work efficiently
Takes ownership of an issue once aware of it – goes the extra step to proactively seek out answers to problems that may fall outside his/her area of expertise
Consistently looking for ways to improve/enhance processes, find efficiencies, think outside the box
Show flexibility as workloads fluctuate
Able to successfully resolve any payment-related inquiries with AP independently.
Basic Qualifications :
Prior experience with eBilling administration a must. Familiarity with billing/accounting processes required.
Experience auditing outside counsel invoices preferred.
At least 5 years of total work experiences in Legal billing environment, with minimum of two years in law firm billing department.
Experience working with large in-house legal team preferred
Attention to detail with excellent time management and multitasking/prioritization abilities
Technology-savvy; proficient in all Microsoft Office applications. Strong Excel and analytical skills required
Has excellent interpersonal skills; comfortable dealing with all levels in the organization
Proactive approach to recognizing needs, solving problems, anticipating issues.
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.