PayPal Manager - Experimentation in San Jose, California
Manager - Experimentationin San Joseat PayPal
Date Posted: 4/12/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 4/12/2018
Job ID: R0031478
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal leverages extensive experimentation strategies to continually improve our products. We are seeking a talented Experimentation leader to help grow the business and improve customer experience KPIs via A/B/Multivariate testing. You will work with cross-functional Product, Marketing, Engineering teams across PayPal.
Develop A/B/Multivariate testing and targeting strategies to achieve business objectives
Drive ideation process of new experiments for continual product and business metrics improvements
Utilize qualitative and quantitative data to interpret test results and make product recommendations
Execute key tests and initiatives and build best practices for tests execution
Create knowledge database of test hypothesis and final outcomes
Conduct companywide trainings, build best practices documentation for Experimentation
Leverage customer segmentation strategies to drive innovative personalization strategies that improves customer engagements and reduces churn
Lead a team of Experimentation analysts and provide mentorship
Provide technical guidance to the team on emerging Experimentation and statistical methodologies
Provide technical guidance to the team to track and report on key funnel metrics and report on results in scalable manner using scripting languages, R, Python and visualization tools such as Tableau, QlickView
Stake holder management
Lead work-streams for consumer, merchant, marketing, and regional business units
Develop reporting to highlight key test findings and share with the senior leadership team; apply learnings to future products and campaigns to improve results
Collaborate with technology partners to drive Experimentation platform scalability and innovation
Create, maintain and execute on the roadmap, sharing regular status updates
Collaborate with stakeholders from different functional areas to achieve common goals
2+ years of people management, mentorship and leadership experience
5+ years of experimentation experience with a proven track record of leveraging analytics and large amounts of data to drive significant business impact
Excellent interpersonal and communication skills coupled with strong business acumen
Must be able to translate business objectives into actionable insights, and data into business and product recommendations
Passion for learning and innovating new methodologies, technologies and grow analytical skillset
Rigorously detail-oriented with commitment to accuracy
Experience in statistical methodologies to conduct A/B, Multivariate Testing with rate, count and continuous KPIs/metrics
Hands-on experience in Testing tools such as Adobe Target, Optimizely or similar platforms
Solid statistical knowledge and intuition, ideally utilized in experimentation and modeling
Intellectual and analytical curiosity — initiative to dig into the “why” of various results with a passion for problem-solving
Impactful presentation skills, including the use of data visualizations to convey information and results clearly and concisely
Ability to prioritize multiple tasks, reprioritize as needed and work with a sense of urgency to meet deadlines
Self-starter with a passion for your problem solving, attention to detail, and has a positive attitude
MBA or Master’s Degree in Statistics, Mathematics or related fields
SQL, R, Python and database knowledge is required
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.