PayPal Senior Technical Account Manager in San Jose, California
Senior Technical Account Managerin San Joseat PayPal
Date Posted: 4/13/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 4/13/2018
Job ID: R0030502
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
The Senior Technical Account Manager is a key member of the professional services team that supports sustaining and expanding technical relationship with some of the biggest Enterprise merchants of PayPal. This is a client facing technical role working with PayPal’s Engineering, Product, Risk, Compliance, Identity and other. We are seeking a dynamic individual with fast innovative thinking skills, exceptional technical and problem troubleshooting skills, and a solid business acumen.
PayPal is doing so many great things to help shape the future of money. Our collaboration with Global Strategic Partners and Large Enterprise Merchants are paving the way to introduce innovative, fintech offerings on Commerce platforms and enabling seamless experiences for mobile, online, and in-store.
The PayPal Professional Services team is responsible for providing technical consulting, integration services and technical support services for the implementation of PayPal’s payment, identity and platform capabilities, as well as representing the wider product set available to major global partners and merchants. The Senior Technical Account Manager is a key member of the professional services team that supports sustaining and expanding technical relationship with some of the biggest Enterprise merchants of PayPal. This is a client facing technical role working with PayPal’s Engineering, Product, Risk, Compliance, Identity and other. We are seeking a dynamic individual with fast innovative thinking skills, exceptional technical and problem troubleshooting skills, and a solid business acumen.
Primary Job Responsibilities:
In this role, the Senior Technical Account Manager will manage a portfolio of top large merchants. This role provides ample opportunities for creative and challenging problem solving.
Job responsibilities include:
Act as the primary point-of-contact for all technical activities post launch for managed merchants. Do hands-on troubleshooting and ensure that their day to day technical challenges are resolved in a timely and professional manner.
Pro-actively monitor managed merchants’ PayPal Integration health at all times with real time monitoring tools.
Collaborate and work with site operations, engineering, risk, and other teams on best-in-class issue detection, monitoring, alerting and communication for all our managed account integrations.
Have a very good understanding of PayPal products and their underlying architecture.
Perform regular technical audits of merchants’ PayPal integration, provide code samples and recommendations for optimizing it and ensuring PayPal best practices are adopted. Record all audits and manage on-going audit review performance. Devise future audit improvements and implement process with other technical account management team members.
Participate in regular reviews with managed merchants, conduct technical account review and provide them with insights and analytics.
Advocate new PayPal products adoption as well as identify new opportunities where PayPal products and technologies can better fit in merchants’ strategy and architecture.
Assist merchants in upgrades and migration by providing consultative services to ensure their long term success.
Represent merchant’s voice while providing feedback to PayPal’s product and engineering teams to help prioritize the product roadmap accordingly.
Develop strong working relationships across all levels and functions to drive value for our merchants and PayPal.
Advocate for the team and represent team's interests when working with other internal teams and stakeholders. Influence internal stakeholders on new processes, products, and reporting.
Document whitepapers and best practices to share with the broader PayPal technical community.
Required skills and experience:
Bachelor’s degree in Computer Science Engineering or equivalent experience.
8+ years of prior experience as a technical consultant, software engineer, support engineer or partner/sales engineer preferably in Professional Services.
Working knowledge of firewalls, proxies, TCP/IP, network security and information security.
Experience with iOS, Android or other mobile platforms is preferred.
Experience with SQL, data visualization and monitoring tools, Linux/Unix.
Excellent written and oral communication and presentation skills including speaking to technical and business audience.
Ability to influence and persuade internal and external stakeholders working with all areas of management from senior agents up to executives.
Experience in payments domain is preferred. Prior experience working with Enterprise Customers is a great plus.
Less than 10% domestic travel. International travel is not expected.
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.