PayPal Sr Manager, Market Research Analytics in San Jose, California
Sr Manager, Market Research Analyticsin San Joseat PayPal
Date Posted: 4/16/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 4/16/2018
Job ID: R0031587
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
At PayPal, we create better ways for consumers and merchants to pay and get paid. Putting customers’ needs first, we’re redefining the payments category through product, marketing, and service delivery innovation.
To support this mission, PayPal is seeking research analytics professionals to drive the Market Research team. Market Research team is accountable for guiding the Leadership & Stakeholders with actionable insights derived from Consumers and Merchants in Americas, EMEA and APAC across PayPal platforms. It supports PayPal’s executives by delivering world-class decision management solutions that provide insights on key business drivers, trends, and opportunities.
The Sr. Manager, Market Research Analytics role reports directly to the Head of Market Research and is a high-impact position with global development of enterprise tools. Responsibilities include building analytical foundations for scalable solutions that are essential to decision-making with internal business partners. The Sr. Manager will be responsible for leading the global cross-enterprise products including building essential tools to enrich customer understanding. The team’s mandate includes designing new performance management solutions as well as optimizing the global portfolio of existing solutions.
The role requires strong strategic and analytical skills, and the ability to work with stakeholders across geographies, businesses and functions. Additionally, the role requires the ability to drive change and innovation, as the group’s scope and mandate expand.
Building analytical foundations for scalable solutions that are essential to decision-making
Develop a deep understanding of PayPal’s business lines, products and geographies using survey and analytical tools including segmentation, customer surveys and other feedback tools
Partner with cross-functional teams to identify key performance metrics and build dashboards and analyses to track the progress of PayPal’s businesses and high-priority initiatives
Perform deep-dives to identify challenges, opportunities and specific actions requiredJOB REQUIREMENTS:
10+ years of experience in market research analytics and database operations
Proficient in Advanced SQL along with working knowledge of Tableau, Teradata, Hadoop and SAS
Experience in high-performing market research and analytical teams
Analytical knowledge and experience in one or more of the following areas: database driven customer segmentation, building, managing and updating large complex database systems, merging analytics data with other data sources
Experience in Financial Services and Payments is a plus
Bachelor’s degree from a top tier institution with analytics foundation. MBA/MS is a plus.
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.