PayPal Sr. UX Designer in San Jose, California

Sr. UX Designerin San Joseat PayPal

Date Posted: 4/23/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 4/23/2018

  • Job ID: R0030114

About Us

HELP US REIMAGINE MONEY.

At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

Core Platform Services (CPS) is the team in the CTO organization responsible for designing, developing and delivering key, common capabilities as services (SaaS) to PayPal and its adjacencies’ developers, architects, analysts, operators and product managers. Currently we offer application data services (such as Caching), routing, user behavior tracking and experimentation and a wide array of business process services such as notifications, media, crawler and search.

The Sr. UX Designer's main responsibility is to ensure CPS’s products and services have a highly effective user experience enabling our customers to best achieve their goals. This individual will partner with all PMs in CPS to understand each product’s customer base, challenges and opportunities. Together they will define usability goals, roadmaps and measures for success. They will also provide solutions for the entire life cycle of product adoption, from on-boarding, through experience as a novice to an expert and a power user.

The ideal candidate is an all-around designer with both interaction and visual design skills. He/She will thrive in a fast paced work environment that requires strong problem solving skills and independent self-direction, coupled with an aptitude for team collaboration and open communication.

This individual should have a passion for empathizing with the needs and behaviors of people, the business and how to solve for them through design.

Responsibilities :

  • Leads UX efforts across team, driving discussion and activities, while participating in delivery, planning and coordination efforts.

  • Determines best UX solutions based on customer feedback and business goals and helps to determine overall direction, identifying challenges and adapting as needed based on the context of the solution and customer.

  • Creates high quality deliverables and executes based on UX goals and priorities while driving the success of overall UX team delivery through the oversight and guidance of a smaller UX team.

  • Leverages, fosters and extends the use of established UX techniques, templates, presentations and assets in the creation of UX analysis, solutions and materials; proposes new solutions or optimizes existing ones, fosters UX artifact reuse and consistency across team members and/or projects.

  • Contributes to the adaptation of PayPal UX tools, methodology and software, proposes new solutions or optimizes existing ones and fosters UX artifact reuse and consistency across team members and/or projects.

  • Sets an example and creates opportunities to foster collaborative cross-discipline dynamics. Drives UX team delivery excellence, furthering internal and external UX influence and goals.

  • Formally mentors more junior UX resources in best practices, process and methodology.

Requirements :

  • 8+ years experience.

  • Bachelors or Master’s Degree in the study of design including one of the following; Design, Information Architecture, Human Factors or equivalent project/portfolio experience .

  • Master of the UX lifecycle with deep, direct experience in all skill areas and tools, including facilitation of workshops or other collaboration techniques to drive momentum and credibility within the organization.

  • Customer-focused, with experience using design research methods to uncover customer insights.

  • Should be capable of producing high quality results, while simultaneously leading (feedback, mentorship, planning) the delivery for a product or initiative and coordinating with partners where needed.

  • Thorough knowledge of key channels and platforms, with experience in mobile, portable, dedicated, web and native solution design.

  • Experience with resources such as; pattern library, repositories, and internal communication tools.

  • General awareness of technology mediums (Javascript, HTML/CSS, Obj-C, platform UIs, etc.) including differences between them.

  • Solid knowledge of story and backlog management tools and resources (Rally, etc.).

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0030114

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.