PayPal CPI - Resiliency Program Manager in Scottsdale, Arizona

CPI - Resiliency Program Managerin Scottsdaleat PayPal

Date Posted: 3/9/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 3/9/2018

  • Job ID: R0029911

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 210 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

This role will be responsible for ensuring that the Technology organization has a robust Business Continuity and Disaster Recovery planning program in place (resiliency program). The program manager will be responsible for establishing and executing the resiliency program according to industry standards and in line with applicable PayPal enterprise policies.

CPI Resiliency – Program Manager

The ideal candidate must be, without a doubt, passionate about our customers, partners, stakeholders, and technology. Excellent interpersonal skills, communication, and leadership skills will be critical for success. Success depends on building rapport and credibility with multiple stakeholders across the organization to organize and drive execution.

This role will report into the Technology Governance, Risk and Compliance (Tech-GRC) leader who is responsible for ensuring that the organization has a robust resiliency program. This role will be responsible for establishing and executing the resiliency program according to industry standards and in line with applicable PayPal enterprise policies.

Duties of the role include, but not limited to:

  • Understand and apply the enterprise policies, standards and framework for resiliency / continuity of operations program.

  • Sponsor the implementation of the enterprise Resiliency framework within the Technology/CPI (Core Platform & Infrastructure) functional area (FA).

  • Understand the Enterprise Risk Management standard on how to identify, assess, mitigate, monitor, test and report on key risks faced by the FA for the Continuity of Operations, or Resiliency space.

  • Partner with Second Line of Defense (SLOD) team (Resiliency, Incident & Issue Management – RIIMT Team) to understand expectations for managing cross-functional risks and dependencies; deploy processes to comply with policy expectations which may require implementation of required controls and on-going monitoring & reporting.

  • Lead the resiliency program efforts within the First Line of Defense (FLOD) by ensuring the necessary business continuity and disaster recovery (BC/DR) controls are implemented and executed upon by:

  • Assessing the BC/DR impacts and risk implications for the Technology FA, as well as those that may arise from major technology or organizational changes.

  • As the program manager, coordinating the overall resiliency program within the Technology/CPI FA including validating and summarizing business impact analysis and recovery requirements across the various domain teams within the organization.

  • Developing and presenting recommendations to management based on risk and business impact.

  • Negotiating appropriate resolutions to problems while maintaining internal and external relationships.

  • Assisting in incorporating BC/DR considerations in critical third-party relationships and coordination of third party due diligence activities.

  • Engage, as required, in internal audits and reviews of the BC/DR program.

  • Organize the BC/DR planning work, such that critical business processes for the FA and Sub-Functional Area (Sub-FA) are identified and then effectively aligned to planners and subject matter experts.

  • Identify, train and manage the domain planners and subject matter experts.

  • Develop and manage the planning and testing roadmap, including progress and quality of work product.

  • Ensure that the most critical risks and scenarios are addressed in FA plans.

  • Ensure all planning steps for FA are completed and that processes can be recovered within required Recovery Time Objective (RTO).

  • Ensure FA RTO and other requirements are met in a cohesive global manner, having location-specific extensions, where necessary.

  • Facilitate decisions and alignment with business process suppliers, e.g. corporate technology, vendors, facilities, etc., that are required to meet RTO ensure feasibility.

  • Engage internal technology teams for assistance in setting up call trees, digital wallet cards, or other tools to support continuity plans and incident response.

  • Ensure all resiliency risks for the FA are controlled and functionally tested as part of the planning exercise.

  • Approve or obtain approvals for Business Impact Analyses, Business Continuity Plans, and Exercise Results.

  • Coordinate any revisions to BC/DR plans or procedures necessitated by such changes, or as per required policy and standards.

  • Facilitate communication between teams and leaders to ensure that recovery strategies meet business objectives for all impacted processes and locations.

  • Provide regular reports to impacted Internal Control Partners (ICPs), leadership and stakeholders on status.

  • Inform ICPs, leadership and control owner of any issues and risks that relate to their FA and should be recorded in risk or issue registers.

  • Ensure that leadership and control owner is aware of any issues and risks before items are escalated.

  • Review control owner maturity and status reports to ensure FA is properly represented.

  • Provide coordination for recovery support and business resumption staffing for execution of continuity plans during a BC/DR event.

  • Participate in training, as needed, as well as the monthly RIIMT Coordinator Community.

The ideal candidate will:

  • Support ICP and other leaders in driving visibility throughout the organization on Resiliency programs and departmental responsibilities.

  • Support ICP and other leaders in influencing business and technical leaders on the development of business recovery capabilities and processes.

  • Be able to engage at all levels of the organization to organize, drive and communicate results.

  • Ensure plans and roles are well understood by all levels within the organization.

  • Assist staff, contractors and partner BC/DR liaisons, as required.

  • Possess strong oral and written communication skills along with refined presentation skills and the ability to work with other departments and varying levels of management, including senior leadership.

  • Have strong ability to work with minimum direction and possess a high drive for results.

  • Handle a number of simultaneous projects and tasks while demonstrating urgency and ownership to drive issues to completion.

  • Bachelor’s degree in Computer Science, Engineering, or Information Management Systems

  • 8+ years of experience in Business Continuity and Disaster Recover field

  • Experience in Technology audit, risk management, and internal controls is a big plus

  • Certifications highly desired (MBCP, CBCP, ABCP, CISA, CRISC, etc.)

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.