PayPal Robotics Process Automation Controller in Scottsdale, Arizona
Robotics Process Automation Controllerin Scottsdaleat PayPal
Date Posted: 8/1/2018
Employee Type: Full-Time
Experience: Not Specified
Date Posted: 8/1/2018
Job ID: R0034811
HELP US REIMAGINE MONEY.
At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.
We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.
Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 244 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.
PayPal is seeking a Robotics Process Automation (RPA) Controller to join its Transformation & Enabling Technologies organization within Finance as part of its Finance Automation Program. The Controller will work closely with Finance, Technology and Compliance teams to schedule and support task automations implemented using the Blue Prism Robotic Process Automation software.
The RPA Controller will manage and monitor the RPA digital workforce/automation scheduling, faciliate new releases into production, and provide production support services for the Blue Prism RPA application. Each newly implemented task automation will be transitioned to the overall support team which will be led by the Controller. Any small enhancements to the processes in production will be addressed (solutioning, developing and testing) by the support team. The RPA Controller will also be part of the design authority for new task automations being implemented. The successful candidate will be highly analytical with good attention to detail, possess excellent oral and written communication skills and be a collaborative team member.
The scope of responsibilities will include:
Scheduling the digital workforce and automations in production
Monitoring the automations in production
Leading the production support team in resolution of production incidents and small enhancements
Intaking incident tickets and analyzing and resolving needed break-fix/de-bugging issues (e.g., analyze, design, build and test)
Problem-solving performance or execution issues that arise in day-to-day running (“run the business”) of Blue Prism processes and providing timely responses, solutions and resolutions as required
Implementing change requirements as part of a structured IT change control process
Partnering with external resources to determine schedule and monitoring needs for the automations to be implemented
Supporting platform (e.g., environments, release management) during the implementation of new task automations as well as participating in RPA design authority
Creating and maintaining technical and platform documention for Blue Prism processes
Other activities as assigned – Ex: design, architecture and development reviews, leading operational policy discussion, audits etc.
Bachelor's Degree in Computer Science, Computer Engineering, MIS or related field is preferred
Experience with scheduling a robotics process automation tool (Blue Prism, UIPath, Automation Anywhere, etc.)
Blue Prism certification preferred
8+ years of operational support experience, preferably within the technology or financial services industry
Requires experience leading a support team or sufficient support team experience to meet qualifications to lead a support team
Experience with job scheduling
Apptitude for trouble-shooting issues
Experience with agile development and software development life cycle (SDLC) processes
Ability to work with process modeling tools such as IBM BlueWorks Live, Visio, etc.
Understanding of unified modeling language (UML) or technical design documents relevant to process modeling and design
Proficiency in Microsoft Office suite (PowerPoint, Excel, Word)
Affinity for a high-performance, project-oriented work environment; ability to pivot to critical path tasks as necessary
Team oriented individual and self-starter who excels at learning new processes and business functions
Good communication skills with the ability to present technical details to a non-technical audience.
Good written skills with the ability to produce clear and concise documentation
We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.
PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.
Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.