PayPal Director Mktg Planning and Business Ops in Singapore, Singapore

Director Mktg Planning and Business Opsin Singaporeat PayPal

Date Posted: 7/10/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 7/10/2018

  • Job ID: R0034750

About Us


At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

PayPal Singapore is the Regional Headquarters for PayPal Asia Pacific - where we have customers and local teams servicing our customers in China, India, South East Asia, Australia, Hong Kong and Japan.

Across the region there are 60+ people in the Marketing team, split into Regional and In-market roles.

The role of the Marketing Team in the Asia Pacific Region is to:

• Build and localize differentiated and sustainable market positioning for the PayPal Brand with consumers and merchants

• Acquire new customers and grow value of the new customer cohort

• Build engagement with existing customers to grow customer value

• Develop, enable and grow mutually beneficial commercial partnerships in region that enhance our product and service offering for consumers and merchants

The Director of Marketing Planning and Business Operations is responsible for driving operational & executional excellence across the APAC Marketing Team. This will be through the provision of strong planning processes, platforms, tools and processes that drive accountability and support enablement in GTM in additional to leading team communication to create team connectivity and engagement.


  • Drives transparency and accountability of performance of portfolio customer metrics through partnering with analytics and in market teams. Constructs monthly operating reviews to deliver insights on performance and aggregates inputs on opportunities, threats and recommendations to impact portfolio.

  • Drives transparency and accountability of the marketing program performance through aggregating tracking and reporting on initiative, channel and campaign performance

  • Develops yearly and quarterly planning processes with analytics and finance business partners to create robust and accountable plans linking marketing initiatives to customer and commercial outcomes

  • Responsible for the centralized coordination of OPEX spend and accountability for tracking the expenditure of OPEX, delivery of results against OPEX and identification for reallocation & optimization of OPEX across the team

  • Creates team operating cadence to ensure team connectivity and that the right business forums are in place to create accountability for results and communication of delivery against the plan

  • Responsible for the program of team communication to create connectivity among team members across different geographies and to create clear understanding of priorities, decisions and culture.

  • Support the VP Marketing in Change Management Program development and implementation to drive continuous improvement in the effectiveness of the Marketing Function.


  • 15+ years marketing experience

  • Degree qualified in Business, Commerce and/or Marketing (preferred not mandatory)

  • Highly analytical, commercially oriented and motivated by business impact

  • Highly structured, with strong planning and organizing skills. Strong prioritization skills

  • Outstanding written and verbal communication skills

  • Experience in driving organizational change management programs

  • Seasoned people leader and manager

  • Experience in working in a global matrixed environment

  • Can work in a fast paced, dynamic environment, high change agility

  • Motivated by enabling others’ success and experience in business partnering


  • Outcomes/results focused, proactive, can think ahead and work under pressure

  • Ability to manage ambiguity and constant change in a patient and mature manner

  • Highly empathetic, great listener and business partner

  • Can do attitude, enjoys getting their hands dirty and working with cross-functional teams

  • Enthusiastic and passionate team player, motivated by being part of, and succeeding as a team

  • A great collaborator, motivated by partnering and elevating the success of others

  • Motivated by driving improvement and making a difference


  • Delivers Stand Out Results – develops decisive strategies that deliver tangible business results

  • Executes Well - focuses business on strategic priorities – operates clear, simple systems

  • Competes Fiercely – identifies customer and competitor focused business opportunities

  • Innovates Constantly – leads effectively in a dynamic, fast changing environment. Challenges convention

  • Enables and Grows Talent – build capability and a succession pipeline

  • Leads Completely – contributes to the business leadership agenda, sets vision for own area

  • Navigates The Matrix – engages widely with peers and senior in country, regionally and globally. Can effectively influence positive outcomes across all levels of the business

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.


Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.