PayPal Enterprise Account Manager- Japan in Tokyo, Japan

Enterprise Account Manager- Japanin Tokyoat PayPal

Date Posted: 7/14/2018

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Job Snapshot

  • Employee Type: Full-Time

  • Location:

  • Job Type:

  • Experience: Not Specified

  • Date Posted: 7/14/2018

  • Job ID: R0034070

About Us

HELP US REIMAGINE MONEY.

At PayPal, we believe that now is the time to democratize financial services so that moving and managing money is a right for all citizens, not just the affluent. We are driven by this purpose, and we uphold our cultural values of collaboration, innovation, wellness and inclusion as our guide for making decisions and conducting business every day. It is our duty and privilege to be customer champions and put those we serve at the center of everything we do.

We are one team that respects and values diversity of thought for everyone, everywhere, and we actively seek to create an energizing workplace that brings out the best in all of us. If you’re ready to shape the future of money, join the team at PayPal. We're proud to work here. You will be too.

Job Description

Fueled by a fundamental belief that having access to financial services creates opportunity, PayPal (NASDAQ: PYPL) is committed to democratizing financial services and empowering people and businesses to join and thrive in the global economy. Our open digital payments platform gives PayPal’s 237 million active account holders the confidence to connect and transact in new and powerful ways, whether they are online, on a mobile device, in an app, or in person. Through a combination of technological innovation and strategic partnerships, PayPal creates better ways to manage and move money, and offers choice and flexibility when sending payments, paying or getting paid. Available in more than 200 markets around the world, the PayPal platform, including Braintree, Venmo and Xoom enables consumers and merchants to receive money in more than 100 currencies, withdraw funds in 56 currencies and hold balances in their PayPal accounts in 25 currencies.

As an Enterprise Account Manager-Japan, you will serve as the lead point of contact for all operational aspects of the merchant processing relationship during the contract life, identifying opportunities for proactive discussions with the merchant regarding his/her business, growth strategies and recommendations as to how PayPal may assist in meeting overall profitability objectives. In this regard, the Enterprise Account Manager strives to be the focal point of knowledge about the merchants within the portfolio.

This position is the merchant’s source for PayPal product information and communication on critical operational issues. This position has specific targets for increasing PayPal’s share of total payment volume with the client either through recommended changes to the existing PayPal account or cross-selling PayPal as a payment and processing alternative for additional business silos owned or controlled by the merchant. The Enterprise Account Manager position is a crucial component of the PayPal Merchant Operations team, serving as a primary contact for a portfolio of up to 120 large merchants.

  • Partner with Relationship Managers and work with merchants to expand or include the products and feature sets that are most applicable to their business model, industry, selling behaviors, and particular situation, as well as other elements of relationship management (40%)

  • Work directly with merchants on the phone/email or F2F to address and resolve merchant questions, concerns and issues. (30%)

  • Work with other departments to address and resolve merchant questions, concerns and issues. (15%)

  • Research and problem solving in order to resolve merchant questions, concerns and issues. (10%)

  • Industry and product related continual learning (5%)

Qualifications:

  • Fluent in English, native Japanese or equal, work location in Tokyo.

  • Bachelor’s Degree or equivalent work experience.

  • Excellent organizational, communication (written and oral), and interpersonal skills.

  • Self-motivated, outcome-focused independent teammate

  • Skill in focusing on desired results, determining what is important and urgent, clarifying next steps, and delegating effectively to meet deadlines and achieve desired results

  • Excellent Customer Relationship skills with strategic thinking mindset

  • Excellent data probing and readout skill

  • Excellent teamwork spirit and think end-to-end beyond silos

  • Knowledge on card scheme and payment process are preferred

  • Strong working knowledge of external systems, PC based internet and software applications (The Internet, Microsoft Office - Outlook, Excel and PowerPoint)

We're a purpose-driven company whose beliefs are the foundation for how we conduct business every day. We hold ourselves to our One Team Behaviors which demand that we hold the highest ethical standards, to empower an open and diverse workplace, and strive to treat everyone who is touched by our business with dignity and respect. Our employees challenge the status quo, ask questions, and find solutions. We want to break down barriers to financial empowerment. Join us as we change the way the world defines financial freedom.

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities.

R0034070

Individuals seeking employment at PayPal are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation. You have the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.